IT Support Apprenticeship - Hazeley
Salary: £22,553 a year
Skills Required
- Communication skills
- IT skills
- Problem solving skills
- Logical
What You'll Do
Launch your career as a IT Support Apprenticeship - Hazeley with The Woodlands School in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.As an Apprentice, you’ll work on a wide range of technology - laptops, tablets, interactive classroom screens, cloud platforms, and security systems - while supporting staff and students.
Day-Day Responsibilities:
- Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person.
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
- Provide occasional support at school events (evenings/out-of-hours).
- Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
- Ensure timely installation of OS updates, anti-virus, and software patches.
- Monitor asset inventory and manage records accurately.
- Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision.
- Support remote access and mobile device connectivity.
- Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
- Produce simple user guides and contribute to the ICT knowledge base.
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training & Development:
- Commit to off-the-job training (20% of working hours) toward apprenticeship standard with Babington College.
- Attend regular reviews with assigned trainer and IT Manager if required.
Please note this school is term time only.
Distance from Milton Keynes: 2.0 milesAbout the Employer
The Woodlands School is a specialist provision for children and young people with Autism or Social Communication Difficulties Disorder with associated learning difficulties. As an autism provision all of our students have a diagnosis of Autism. We have three Campuses in Milton Keynes. Our Primary Department is sited at Hertford Place in Bletchley. The Middle and Upper Departments are at Hazeley and a further secondary campus at Galley Hill.
Future Prospects
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
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