IT Technician Apprentice (Ark Schools)
Salary: £16,000 a year
Training & Qualifications
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician. Firebrands course is delivered either online (online live instructor-led), or face to face in the classroom environment (your choice). Our Subject-Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors. Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes
Skills Required
- Communication skills
- Attention to detail
- Customer care skills
- Hardworking
- Team player
- Develop a career in IT Support
Things to Consider
Primarily based at Globe Ark Academy, Harper Road, SE1 6AG. Although unlikely, you may be asked to attend other surrounding sites listed here: Ark Blake academy Ark Evelyn Grace Academy Ark Oval Academy Ark Allsaints Academy Ark Walworth Academy
What You'll Do
Launch your career as a IT Technician Apprentice (Ark Schools) with ARK SCHOOLS in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.This role will have the opportunity to work with the school and the wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined.
Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure and Barring Service check. Ark Schools are committed to attracting, developing and retaining a diverse workforce, with a broad range of backgrounds, experiences and perspectives.
Duties and responsibilities:
- Assess incoming incidents and prioritise work according to timescales and processes.
- Keep accurate and timely records within the incident monitoring system, making sure that the end user receives feedback at all times on the progress of faults and changes.
- Carry out technical investigation support calls and escalate to the local technical team where Apprentice Requirements / Job Description issues require escalation.
- Maintain spare IT stock, warranties and software licences in accordance with the asset register. Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices.
- Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
About the Employer
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life.
Future Prospects
Potential for a permanent role after completion of the apprenticeship.
✅ Application Checklist
Make sure your CV matches the requirements listed above before you apply.
✨ Boost your chances (optional)
Check how well your CV matches this role's keywords — free, no account needed.
Check CV Match →The CV checker above is a sponsored link. We may earn a small commission if you sign up — at no cost to you. Learn more
Waiting to hear back? Take a break with our sister site's free daily pub quiz — 501gamesroom.co.uk