IT Apprenticeship
Salary: £25,877.80 a year
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
What You'll Do
Launch your career as a IT Apprenticeship with BPHA LIMITED in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.-
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
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Maintain a high degree of customer Service for all support queries and adhere to all service management processes
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To ensure that all requests for support are logged in the Service
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Desk ticket logging system. Promoting all self-service methods to customers
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Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
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Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
About the Employer
At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.
Future Prospects
This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
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