IT Support Apprentice
Salary: £19,000 a year
Training & Qualifications
Why choose our Cloud Network Specialist apprenticeship? QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures Train with QA – the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
Things to Consider
Non-standard entry with work experience. Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
What You'll Do
Launch your career as a IT Support Apprentice with MOONCOMPUTERS LTD in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.What you’ll be doing:
As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.
Your day-to-day will include:
- Providing first-line technical support via phone, email and ticketing systems
- Logging, updating and managing support tickets accurately
Troubleshooting common IT issues within agreed service levels - Configuring laptops, desktops and mobile devices
- Installing software and ensuring devices remain secure and operational
- Supporting Microsoft systems, hardware setups and documentation tasks
- Occasionally attending customer sites alongside experienced engineers
About the Employer
Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.
Future Prospects
90% of QA apprentices secure permanent employment after completion. This is 20% higher than the national average.
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