Apprentice IT Support Analyst
Salary: Competitive
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
Things to Consider
FSP is an equal opportunity employer, and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. Research suggests that applicants from under-represented groups are less likely to apply for roles if they do not precisely meet requirements, or if they feel there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP. We endeavour to always provide a fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.
What You'll Do
Launch your career as a Apprentice IT Support Analyst with FSP in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.Responsibilities
- Provide first‑line support for incidents and service requests raised by FSP users, ensuring a positive support experience.
- Support the resolution of incidents and completion of service requests in line with agreed service levels.
- Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments.
- Assist with hardware setup, configuration, and ongoing maintenance.
- Support the monitoring of IT platforms, responding to cybersecurity alerts and contributing to reporting activities.
- Build and maintain knowledge of the technologies and tools supported within the IT environment.
About You
- Have A‑levels (or equivalent) and must hold GCSEs (at Level 2 or above) in both English and Maths.
- Have a genuine interest in technology and enjoy learning about new tools and systems.
- Helpful and enjoy supporting others with technical issues.
- Comfortable working alongside others and contributing to shared tasks and outcomes.
- Approach challenges as learning opportunities and is open to training and development.
- Detail oriented and take pride in completing work accurately.
- Organised, dependable and motivated to build technical skills.
The following would be advantageous, but not essential:
- Experience troubleshooting or problem‑solving technical issues
- Basic scripting knowledge or familiarity with PowerShell
What we look for in our people
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
About the Employer
FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients. As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security. We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined. We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities. Our commitment to security and quality is reinforced by ou
Future Prospects
The successful applicant will achieve a Level 3 qualification in Information Communication Technician at the end of the apprenticeship.
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