Junior IT Support Technician Apprentice
Salary: £15,600 a year
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Things to Consider
Given the site location, being a driver with access to one's own vehicle is essential.
What You'll Do
Launch your career as a Junior IT Support Technician Apprentice with Wise Origin in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
- Diagnose and resolve technical problems, including network connectivity, email, and software applications
- Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
- Collaborate with other IT team members to resolve complex technical issues
- Document and track technical issues and resolutions
- Perform routine maintenance and updates on IT systems and equipment
- Provide training and guidance to employees on IT systems and equipment
Requirements:
- Demonstrate an aptitude and enthusiasm for computers and information technology
- Outstanding communication and customer service skills are absolutely essential
- Any experience in a computer support role will be welcome
- Excellent problem-solving and analytical skills
- A self-starter with high levels of initiative
- Ability to work in a fast-paced environment with constantly changing priorities
About the Employer
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Future Prospects
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as: Network or Systems Administration Cyber Security Cloud Computing IT Project Management Digital Infrastructure You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.
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