What You'll Do

Launch your career as a IT Support Services Apprentice with HEXCEL COMPOSITES LTD in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.

The selected individual will be responsible for but not limited to the following obligations:

• Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
• Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
• Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
• Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
• Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
• Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
• Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
• Provide administrative duties as required by the department.

Entry requirements:

• Exceptional customer service skills.
• Solid IT troubleshooting skills.
• Ability to work well in a team environment across multiple countries/regions.
• Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
• Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
• Experience in Microsoft applications (Excel, Word, PowerPoint)
• Conducting research via internet.
• Ability to prioritize tasks and efficiently manage time.
• Ability to exercise good judgment and effectiveness in working with a high performing team.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to respond effectively to inquiries or complaints.
• Candidates must be eligible to work in the country where the position is based.

Distance from Milton Keynes: 40.1 miles