Apprentice Service Desk Analyst
Salary: Competitive
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Things to Consider
FSP is an equal opportunity employer and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. Research suggests that applicants from underrepresented groups are less likely to apply for roles if they do not precisely meet requirements, or if they felt there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP. We endeavour to always provide fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know.
What You'll Do
Launch your career as a Apprentice Service Desk Analyst with FSP CONSULTING SERVICES LIMITED in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.Responsibilities:
- Work as part of the wider FSP Secure Managed Services team to deliver, maintain, and continuously improve the applications and services we deliver to our clients
- Support and manage Incidents and Service Requests
- Produce technical, and ‘end-user friendly’ knowledge, guidance & documentation
- Stay up to date with the latest technology developments and promote these within your interactions with the team and our clients
- Contribute to initiatives and share knowledge as part of the FSP technical community
- Support our clients within the Microsoft suite of services and applications, including Microsoft 365, Azure, Endpoint, Power
- Platform, and Dynamics 365, as well as working with some bespoke applications
About you:
- A-levels or equivalent (must have a level 2 in both English & maths)
- Passion for technology and driven to keep up to date with new and evolving technologies
- Able to communicate technical concepts to non-technical people
- A passion and dedication to learn
- Possess analytical skills, and capable of researching resolutions for new and unknown technical issues
- Have lived in the UK or EEA for the past 3 years
What we look for in our people:
- Strong alignment with FSP values and ethos
- Commitment to teamwork, quality and mutual success
- Proactivity with an ability to operate with pace and energy
- Strong communication and interpersonal skills
- Dedication to excellence and quality
About the Employer
FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients. As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security. We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined. We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities. Our commitment to security and quality is reinforced by ou
Future Prospects
The successful apprentice will have gained a Level 4 qualification as an Application Support Lead upon completion
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