Customer Implementation and Training Specialist Apprentice
Salary: £20,000 a year
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Things to Consider
Full UK driving licence Own vehicle and willingness to travel nationally (approx. 2 days per week)
What You'll Do
Launch your career as a Customer Implementation and Training Specialist Apprentice with MOBILE ENTERPRISE SYSTEMS LTD in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.
This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.
Core Responsibilities
- Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
- Conduct on-site client visits across the UK (approximately 2 days per week) to:
o Demonstrate system capabilities
o Deliver structured user training
o Support implementation and onboarding
- Analyse customer workflows and identify how the system can optimise their operations
- esolve customer concerns professionally and efficiently
- Escalate technical or complex issues to internal Product and Development teams
- Gather customer feedback and contribute to continuous product improvement
- Support documentation of business requirements, user processes, and system configurations
- Assist with testing, configuration, and quality assurance activities
Essential Criteria (Non-Negotiable)
- Minimum 4+ years full-time experience within the software/IT industry
- Proven experience in a client-facing role such as:
o Customer Support
o Quality Analyst
o Account Management
o Project Management
o Programme Management
- Strong background in enterprise software environments
- Demonstrated ability to explain and demo complex system functionality
- Exceptional verbal and written communication skills
- Confident presenting to professional clients
- Full UK driving licence
- Own vehicle and willingness to travel nationally (approx. 2 days per week)
What We’re Looking For
- Confident communicator with strong client presence
- Commercially aware and customer-focused
- Analytical thinker with structured problem-solving ability
- Comfortable balancing travel, customer engagement, and internal collaboration
- Professional, organised, and self-motivated
About the Employer
Simple, affordable, and ready to support your business. We let you focus on what you do best, while we handle the rest.
Future Prospects
Potential full-time position for the right candidate after completion of the apprenticeship.
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