IT Technician Apprentice
Salary: £14,722.50 a year
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Things to Consider
Appropriate Driving Licence
What You'll Do
Launch your career as a IT Technician Apprentice with AVANZA IT SERVICES LTD in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.Key Responsibilities:
- Provide first-line IT support to clients via phone, remote tools and on-site visits
- Assist with troubleshooting hardware, software and connectivity issues
- Help set up and configure PCs, laptops, printers and mobile devices
- Support Microsoft 365, email and basic cloud services
- Carry out routine IT checks and basic maintenance tasks
- Escalate complex issues to senior engineers when required
- Maintain clear notes and documentation for support tickets
- Deliver friendly, professional service to clients at all times
Minimum Requirements
- Full UK driving licence with access to your own vehicle
- Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
- Willingness to learn and complete a Level 3 IT Apprenticeship
- Good communication skills and a positive attitude
- Good understanding of computers, Windows, and common software such as Microsoft Office apps, Adobe & Chrome etc.
Desirable (But Not Essential)
- Any IT qualifications or ongoing studies
- Basic knowledge of networking or Microsoft 365
- Customer service or client-facing experience
- Interest in cybersecurity or cloud technologies
About the Employer
Avanza IT Services is a growing local IT support company providing reliable, friendly and proactive IT solutions to small and medium-sized businesses. We pride ourselves on plain-English support, strong client relationships, and helping businesses get the most from their technology. We deliver remote and on-site IT support, Microsoft 365 services, cybersecurity solutions, networking, VoIP and ongoing managed IT services across the local area.
Future Prospects
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
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