IT Support Apprentice
Salary: £14,722.50 a year
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Things to Consider
Able to pass Enhanced Disclosure and Barring Service (DBS) Check Appropriate Driving Licence
What You'll Do
Launch your career as a IT Support Apprentice with PARTNERSHIP EDUCATION LTD in the UK. Earn while you learn with hands-on training and a nationally recognised qualification.Systems support for schools, nurseries and colleges. Predominately Microsoft networks and site-based working for clients primarily in and around Bedfordshire.
Providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely. There will a program of working with other members of the team in the field providing Technician days and completing installations. Structured training program in conjunction with Apprenticeship Training.
- Respond to Helpdesk requests
- Help desk calls – taking help desk calls; logging and tracking technical issues
- Hardware and software repairs
- Installation of hardware and software
- Carry out network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting Technical team with maintenance tasks and installs
Desired skills and personal qualities:
- Well organised and self-motivated
- Good telephone manner
- Able to work independently in the field
- Reliable, enthusiastic and able to work effectively in a team
- Ability to prioritise workload and deliver solutions to meet customer SLA’s
- Strong customer facing skills, with an awareness of varying client technical skills
- Attention to detail and accurate record keeping
- Comfortable around young people in the education environment
Although not essential it would be desirable to have workplace experience in:
- Hardware and Software support
- Customer Service experience
- General office administration and good telephone manner
About the Employer
Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities. 100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes. We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.
Future Prospects
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
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